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IT Service Management

IT Service Management

Introduction to ISO/IEC 20000:2011

Maximize your IT services with our Introduction to ISO/IEC 20000-1:2011 training course. And learn how effective IT service management can transform the way you work.

Understand how applying the ISO/IEC 20000-1:2011 standard to your organization can deliver value to your customers and employees - helping to improve performance and meet business objectives.

Our ISO/IEC 20000-1:2011 experts work with organizations of all sizes - with internal IT departments or external suppliers - making it easy for you to take this one-day course and your first steps towards internationally recognized IT management systems.

Who should attend?

  • Senior and finance managers
  • IT and IT service delivery managers
  • Those who want to offer or procure outsourced IT services

What will I learn?

  • Understand the benefits of an IT service management system
  • Ways to introduce ISO/IEC 20000 into your organization
  • How to integrate ISO/IEC 20000 with existing management systems
  • Plan next steps towards achieving accreditation

How will I benefit?

  • Introduce IT service management best practice to your organization
  • Understand how to continually improve IT services with ISO/IEC 20000
  • Build ISO/IEC 20000 expertise within your business
  • Gain customer and industry recognition as you work towards accreditation